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can i rollback from version 8 to version 7, if so, what is the procedure ?

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Hi, we have a running setup of Version 7.2.4 Server of PRTG. we want to migrate to Version 8, but we want to make sure we can roll back to Version 7 if we encounter problems. we have experienced this problems before on different subversions of version 7, that was causing problems, and we had to roll back.

Is there a way (other than taking snapshot/image/backup of the current setup), that a rollback can be done in such cases?

prtg-7 prtg-v8 rollback

Created on Oct 28, 2010 11:34:00 AM



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Votes:

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Hello,

there is no "official" supported downgrade-option for 7->8. The only way is, as you presume correctly, create a backup of the PRTG datafolder prior the upgrade to PRTG 8. And then in case you experience problems restore the backup, by:

  • Un-installing PRTG 8 (best with removing all registry keys as well)
  • Installing PRTG 7 again
  • Stop PRTG core and probe services on the PC:
    • In the "PRTG Server Administrator" program choose the "Service Control" tab and click on "Stop"
    • In the "PRTG Probe Administrator" program choose the "Service Control" tab and click on "Stop"
  • Find the data folder:
    • In the "PRTG Server Administrator" program choose the "Core Server" tab and find the "Path for data files" setting
  • Open this folder in the Windows Explorer:
    • Please bear in mind that you might need to adjust the Windows Folder View Settings in order to see the, by default, hidden datafolder of PRTG
  • Copy all files to the data folders of the target system from the backup
    • Overwrite all files on the target system
    • Note: the following folders might not be necessary for the backup: "Configuration Auto-Backups", "Logs (System)", "Logs (Debug)", "Logs (Web Server)", "Report PDFs"
  • Restart the PRTG Services

Best Regards

Created on Oct 28, 2010 2:42:30 PM by Torsten Lindner [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.