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How can I change the default timeout for report generation in PRTG?

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When generating very large reports, PRTG runs into a timeout. How can I increase the default time out value for report generation?

prtg reghack registry report timeout

Created on Nov 4, 2010 9:38:00 AM by  Daniel Zobel [Paessler Support]

Last change on Mar 30, 2015 1:06:59 PM by  Gerald Schoch [Paessler Support]



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This article applies to PRTG Network Monitor 8.1.2 or later

Change Report Timeout

By default, PRTG allows generation of one report to take nearly up to one hour before a timeout is reached. For almost all scenarios, this is a good setting. Only when generating very large reports, you may need to increase this time by adding a new value to the Windows registry.

Caution: Please backup your system before manipulating the Windows registry!

Step 1

  • On the system running the PRTG core server, open the registry editor.
  • For a 64-Bit Windows system, go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Paessler\PRTG Network Monitor\Server\Webserver\
  • For a 32-Bit Windows system, go to HKEY_LOCAL_MACHINE\SOFTWARE\Paessler\PRTG Network Monitor\Server\Webserver\

Note: If you still use the deprecated PRTG versions v8 or v7, you will see v8 or v7 in the paths above.

Step 2

  • Add a new String with the name ReportTimeout.
  • Set this to a value in seconds to change timeout. For example, set it to 7200 for a timeout of 2 hours.

Notes

  • The new setting is active after a restart of the core server Windows service (see PRTG Administration Tool).
  • To reset timeout to default, please delete the string from the registry.
  • When running a cluster, please perform these steps on every node to make sure the changed timeout is also set when a node in Failover Master mode generates reports.

Created on Nov 4, 2010 9:46:00 AM by  Daniel Zobel [Paessler Support]

Last change on Aug 26, 2015 6:16:14 AM by  Luciano Lingnau [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.