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Multiple 'Down' Trigger Notifications



I currently have two separate Notifications configured to alert on a 'Down' condition for a group of sensors. One notification is a text-only email triggered on down used as a connector for creating tickets in our ticketing software and the other is an HTML email sent to members of our engineering team on down and off down.

Even though I have these both configured for 'Down' under the proper group, we are getting only the text email and are not getting a copy of the HTML email on a condition of down. Also, when i check 'used by' next to the notification itself, I see the proper sensors associated with the text email but nothing associated with the HTML one.

Is this a bug or is this intentional? If a bug, when can we exect to see this resolved? If this is intentional, when can we expect to see this feature added? Being able to assign multiple notification profiles to sensors/groups is pretty important to us.

alert alerting alerts notification notifications prtg used-by

Created on Dec 30, 2010 11:36:08 PM

2 Replies



in Notifications, when you use the Test button on the HTML notification, do you get the test mail?

Created on Jan 1, 2011 10:39:51 AM by  Aurelio Lombardi [Paessler Support]



It appears that either my test case was not inheriting notifications properly or that things have started working again properly. I will keep an eye on this issue and reply if further problems are encountered.

Created on Jan 3, 2011 8:02:12 PM

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