Why do no sensors record data when probe agent loses connectivity?

In a remote probe setup, whenever the probe–core connection is interrupted, a remote probe will continue to collect data from the network. During a connection loss a buffer stores a maximum of 500,000 sensor results in RAM memory of the remote probe system (up to 50 – 200 MB). This means that for 100 sensors with one minute interval the monitoring results of up to 3 days can be buffered (or 52 minutes for 10,000 sensors with one minute interval). The probe automatically reconnects to the core as soon as it is available again and transmits all monitoring results gathered during the connection loss.

Please note that the computer running the remote probe must not be restarted during an interrupted connection, otherwise monitoring data will be lost.

Unfortunately this is not happening...when the connection between our core and probes is interrupted the remote probes may record that data but upon reconnection, all results gathered during the interrupted interval are gone. I have verified that even over a period of weeks this data does not reappear in our graphs or history and I have checked up to 3 times daily because of how important this data is to us.

Have you tried recalculating the data cache to see if the data is there, just hadn't been processed properly? What types of sensors are defined on the remote probe? On average, how long is the probe disconnected from the core?