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Since upgrading to commercial version of PRTG I am getting WMI overload errors



Hi Support, Today I upgraded to the commercial version of PRTG and installed the licence (although it is not yet activated. Are having to do that through email) and since the upgrade The remote probe is having a lot of WMI Overload errors on most of the WMI sensors I have setup. These sensors were working perfectly before the upgrade and both systems and services have been restarted and that didn't help. I removed all unrequired WMI sensors and that didn't help. I checked your knowledgebase which suggested lowering the polling times etc but that wouldn't explain why it was working and is not any more. As a side note the Core server is running the WMI sensors fine, it is only the remote probe sensors that are having issues

overload remote-probe wmi

Created on Jan 31, 2011 4:20:13 AM

1 Reply




Could you please forward us your system log files from this particular remote probe for analysis to [email protected]? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System)

Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)

Please be aware that it might also be a 'V8'-folder.

Best Regards.

Created on Jan 31, 2011 12:46:41 PM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.