Is it possible to restrict a users ability to pause sensors/devices?

PLEASE NOTE: THIS SOLUTION ONLY APPLIES TO PRTG VERSIONS 13.1.x and older!
Maybe the following "hack" helps you:

Step 1: Remove the context menu entry

Open the file

prtg.contextmenus.js

from the \website\javascript folders in a text editor.

Find this line of code:

{ cls:'sensor rootgroup device group probe hideforreadonlyuser', id:'pausenowcomment', ui:'pause', caption:'<#lang key="js.contextmenus.Pause.PauseIndefinitely" default="Pause Indefinitely">&hellip;'},

Comment it out by adding \\ at the beginning of the line.

This will effectively remove the "pause indefinitely" function from the context menu (for all users).

Step 2: Remove the Pause button from sensors.htm

Open the file sensor.htm from the \website folder in a text editor.

Remove this line of code

<#object type="pause" addclass="hideforreadonlyuser">

This will hide the "pause" button at the top right.

Step 3: Remove Pause function from the multi edit menu

Open the file deviceoverview.htm in the \website\controls folder in a text editor.

Find this line of code <#table tableid="devicesensortable" content="sensors" columns="position=textshort,sensor,status,message,minigraph,priority,checkbox" tools="edit,acknowledge,pause,fave,prio,scan,delete,position" sortby="position" sortable="true" links="true" count="100" refreshable="true">

Delete this part of the line

,pause

This will remove the pause option for sensors.

Do the same for the file sensors.htm and alarms.htm

Notes

• There are still some other possibilities to pause a sensor throughout the software, but they are hard to find!
• Every time you update your PRTG installations these edits must be reapplied because the PRTG installer overwrites your changes.

Thanks, I was able to use the second option and block all but myself and the other system admin from using the "Pause Indefinitely" option. If I could have one more thing it would be to give the users some feedback that the option they picked was "not available" but for the mean time it works great.

I am using PRTG 13.2.3.2220+ and these instructions appear to be for previous versions of PRTG. I have found the newer prtg.objecttools.js file and have made changes according to the 'Best Answer' variant above but have not been able to stop the indefinite pauses. Granted, I don't know a ton about JavaScript so I could be doing something wrong.

I have tried adding the following to each of the identified sections of the prtg.objecttools.js file as follows:

<p><code>function multiPause(formid,action,cb) {
	return;
	if (action === 1) {
		doMultiStuff(formid,"pause.htm","action="+action).always(function(){!!cb && cb();});
	} else {
...
</code></p>
<p><code>
function pauseObject(objid,action) {
	return;
	$.ajax({
		url: "/api/pause.htm",
		data: {
...
</code></p>
<p><code>
function pauseWithComment(objectid,pausefor,cb) {
//	if (userLoginName=="testuser" && pausefor<1) {
//		return}
//	;
	var dialogurl = "/controls/pausewithcomment.htm",
</code></p>

I am not sure whether or not I am required to restart the core server's service or not but I would assume that this content is loaded fresh for each user login. I only hesitate to perform this restart due to the fact that we monitor extremely critical systems and are required to schedule downtime. Please assist me if possible as I have a select subset of users who should not be allowed to pause indefinitely and this is causing us a significant amount of grief.

I would love for "remove indefinite pause" to be an option/feature in a future release.

It appears the 3 step answer applies to an older version (<16.2) of PRTG as well. It would be useful if that was noted in that answer.

I can confirm that after following the steps (except for step 2, as sensor.html file does not have the indicated line) pause indefinitely buttons and commands still show up in device and sensor views.

I want to reactivate this topic, is there a possibility now to deactivate "pause indefinitely". We always got paused sensors and nobody continue them when the problem is solved.

Would be great if there would be a setting in PRTG to deactivate this.

Hi,

The only opportunity that you'll have, is to reset the entered values which are described above.

Kind regards