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My master computer died. I can get to the backup files but there is no procedure for restoring anywhere in this forum. Can you tell me how to restore this files?

Another problem is that I was still using version 7.x and my new pc now has 8.x installed. Can I restore 7x files to the 8.x server?

backup restore upgrade

Created on Feb 8, 2011 6:48:12 PM

1 Reply

Accepted Answer



Dear Shelly,

you can use the backup from PRTG 7, to restore it on a PRTG 8 machine (technically this would then be like an upgrade from PRTG 7 to 8):

  1. Stop PRTG core and probe services on the new PC:
    • In the "PRTG Server Administrator" program choose the "Service Control" tab and click on "Stop"
    • In the "PRTG Probe Administrator" program choose the "Service Control" tab and click on "Stop"
  2. Find the data folder:
    • In the "PRTG Server Administrator" program choose the "Core Server" tab and find the "Path for data files" setting
  3. Open this folder in the Windows Explorer:
    • Please bear in mind that you might need to adjust the Windows Folder View Settings in order to see the, by default, hidden datafolder of PRTG
  4. Copy all files to the data folders of the target system from the backup
    • Overwrite all files on the target system
    • Note: the following folders are not necessary for the migration: "Configuration Auto-Backups", "Logs (System)", "Logs (Debug)", "Logs (Web Server)", "Report PDFs"
  5. Restart the PRTG Services

Best Regards.

Created on Feb 8, 2011 6:54:29 PM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.