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Probe with reporting after translated to Chinese

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Hi there,

We translated PRTG to Chinese language. Everything looks fine after loaded the Chinese.lng file. However, the reporting seems not working. We tried to manually run the report, there's no error prompt, but nothing is created in the report directory. We also enabled auto report, it even shows the date of last report correctly, but there's nothing in the report directory.

Could you advise how to troubleshoot this?

Thank you! Julia

chinese reporting translation

Created on Feb 10, 2011 4:39:46 PM by  Julia Zhu (0) 1



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Dear Julia,

which version of the Internet Explorer is installed on the PRTG Server/PC and which exact version of PRTG are you running?

Best Regards.

Created on Feb 10, 2011 4:59:36 PM by  Torsten Lindner [Paessler Support]



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Hi,

Thanks for the reply. It's using version 8.1.2.1810

Please kindly advise what else information is needed to troubleshoot this.

Thank you Julia

Created on Feb 15, 2011 7:20:22 AM by  Julia Zhu (0) 1



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Dear Julia,

once again, which version of the Internet Explorer is installed on the PRTG Server/PC?

Best Regards.

Created on Feb 15, 2011 1:13:49 PM by  Torsten Lindner [Paessler Support]



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Sorry, didn't know this one matters. it's Internet explorer 8.0.6001.18702

Thanks!

Created on Feb 17, 2011 6:46:27 AM by  Julia Zhu (0) 1



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Dear Julia,

please update to the most recent release 8.3 of PRTG and check if the issue does persist.

Best Regards.

Created on Feb 17, 2011 10:43:05 AM by  Torsten Lindner [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.