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PRTG Error does not support 2008R2 Enterpirse



Trying to monitor a hyper-v server we get the error:

"Microsoft Windows Server 2008 R2 Enterprise " does not support PercentTotalRunTime (Field), PercentGuestRunTime (Field), PercentHypervisorRunTime (Field), DepositedPages (Field), BytesPersec (Field)

When we try to add the hyper-v senor. We have 3 other servers with the same OS being successfully monitored.

I have tested the WMI conponents by using WBEMTEST from the PRTG server to the hyper-v host, which was successful.

Do you have any ideas why this may be happening?

error hyper-v prtg wmi

Created on Feb 24, 2011 9:57:37 AM

Last change on Feb 24, 2011 1:35:05 PM by  Daniel Zobel [Product Manager]

1 Reply



Dear Ewan, did WBEMTEST show you these fields in the class named

Win32_PerfRawData_HvStats_HyperVHypervisorLogicalProcessor ?

Or try to run a

SELECT * FROM Win32_PerfRawData_HvStats_HyperVHypervisorLogicalProcessor

with our WMI Tester.

If these fields are not listed the HyperV classes weren't added properly to the WMI system. Please read our repair list (The Repair List for WMI problems), especially the section "The refresh performance counters option"

Does that help?

Regards, - Volker

Created on Feb 24, 2011 11:12:03 AM by  Volker Uffelmann [Paessler Support]

Last change on Feb 24, 2011 1:34:39 PM by  Daniel Zobel [Product Manager]

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