What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

PRTG Error does not support 2008R2 Enterpirse

Votes:

0

Your Vote:

Up

Down

Trying to monitor a hyper-v server we get the error:

"Microsoft Windows Server 2008 R2 Enterprise " does not support PercentTotalRunTime (Field), PercentGuestRunTime (Field), PercentHypervisorRunTime (Field), DepositedPages (Field), BytesPersec (Field)

When we try to add the hyper-v senor. We have 3 other servers with the same OS being successfully monitored.

I have tested the WMI conponents by using WBEMTEST from the PRTG server to the hyper-v host, which was successful.

Do you have any ideas why this may be happening?

error hyper-v prtg wmi

Created on Feb 24, 2011 9:57:37 AM by  Ewan Aitken (0) 1

Last change on Feb 24, 2011 1:35:05 PM by  Daniel Zobel [Product Manager]



1 Reply

Votes:

0

Your Vote:

Up

Down

Dear Ewan, did WBEMTEST show you these fields in the class named

Win32_PerfRawData_HvStats_HyperVHypervisorLogicalProcessor ?

Or try to run a

SELECT * FROM Win32_PerfRawData_HvStats_HyperVHypervisorLogicalProcessor

with our WMI Tester.

If these fields are not listed the HyperV classes weren't added properly to the WMI system. Please read our repair list (The Repair List for WMI problems), especially the section "The refresh performance counters option"

Does that help?

Regards, - Volker

Created on Feb 24, 2011 11:12:03 AM by  Volker Uffelmann [Paessler Support]

Last change on Feb 24, 2011 1:34:39 PM by  Daniel Zobel [Product Manager]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.