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Error PE018 with new sensor type "Windows logged in users"

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This weekend we installed version 8.3.1.2089. Because the "WMI Terminal Services" sensor still doesn't work (error message: "Microsoft(R) Windows(R) Server 2003 Standard x64 Edition" does not support TotalSessions (Field), ActiveSessions (Field)"), we tried the new sensor type "Windows logged in users". When users started to log in this morning, this sensor worked fine until about 30 users. After, it started giving error "Timeout, executable did not return. (code: PE018)". The workstation running core and probe service does not show any cpu or memory problems.

pe018 prtg wmi

Created on Mar 14, 2011 11:53:41 AM by  Thad Seth Paul (1) 1



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Hello,

have you tried restarting the PRTG PC/Server?

Best regards.

Created on Mar 15, 2011 1:25:40 PM by  Torsten Lindner [Paessler Support]



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We just did for a second time, but it did not solve the problem.

Created on Mar 15, 2011 1:43:08 PM by  Thad Seth Paul (1) 1



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Have you tried increasing the timeout-setting in the sensor itself (and then accordingly also the scanning interval)?

Created on Mar 15, 2011 3:24:53 PM by  Torsten Lindner [Paessler Support]



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I do apologize but I cannot find this setting in this sensor type. Can you please indicate where to change ?

Created on Mar 15, 2011 3:51:43 PM by  Thad Seth Paul (1) 1



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