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I cannot install an PRTG server on Windows 2008 Server



when i install PRTG 7 on windows server 2008 SP2, i got error msg from windows (PRTG Server Administrator has stopped working) with problem details below:

Problem signature: Problem Event Name: APPCRASH Application Name: PRTG Server Administrator.exe Application Version: Application Timestamp: 2a425e19 Fault Module Name: StackHash_e951 Fault Module Version: Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 00000000 OS Version: 6.0.6002. Locale ID: 1033 Additional Information 1: e951 Additional Information 2: 948a106f70d8f1d5db32d7b1157bf541 Additional Information 3: c0fa Additional Information 4: 448ae78e7543b7610d62b8a65ca948b1

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so please help me on this and when the installation finished the PRTG prob can't connect with PRTG server (error 10061 connection refused) and if i want to run PRTG Server administration from start menu i got the same above error.

Noor Salih

prtg server-administrator windows-2008

Created on Mar 26, 2011 11:44:38 PM

1 Reply

Accepted Answer



hallo, please take a look at


have you already tried with PRTG8?

Created on Mar 28, 2011 9:31:02 AM by  Aurelio Lombardi [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.