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Local probe disconnected, how to recover the correct status



Windows server 2008 R2 Standard. PRTG Network Monitor

I have lost the connection of the local probe (status deconnected) and of course all sensors are greyed out. I don't know how recover the correct status for the local probe. Not sure how to troubleshoot. Tried restarting services, but that didn't seem to work.

Thank you for you responds

disconnected local-probes prtg-network-monitor

Created on Apr 5, 2011 12:36:42 PM

1 Reply



Dear Jean,

Could you please forward us your system log files for analysis to [email protected]? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System) Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)

Please be aware that it might also be a 'V8'-folder.

best regards.

Created on Apr 5, 2011 2:55:15 PM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.