New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


PRTG Service don't start automatically

Votes:

0

Your Vote:

Up

Down

Hello,

I have a problem with a PRTG installation. After a server reboot (where PRTG Core is installed), the PRTG Service don't start automatically and I need to start it manually. In the Windows Service Console, both PRTG Core server service, probe service are set to start automatically.

An idea ?

PRTG Version : 8 OS : Windows 2003 server

automatically service start

Created on Apr 19, 2011 9:16:34 AM by  CIS (0) 1



Best Answer

Accepted Answer

Votes:

1

Your Vote:

Up

Down

Hello,

please try setting the "Start Type" of the PRTG Service to be "Automatic (Delayed Start)" (if this start type is available, which requires Vista or a newer Windows Version). This solved the issue in the cases we have seen with other customers.

best regards.

Created on Oct 5, 2011 12:13:57 PM by  Torsten Lindner [Paessler Support]



9 Replies

Votes:

0

Your Vote:

Up

Down

Do you get any error messages when starting the system pertaining the service in case not starting?

Created on Apr 19, 2011 10:00:55 AM by  Patrick Hutter [Paessler Support] (7,164) 3 3



Votes:

0

Your Vote:

Up

Down

No particular errors in Windows event viewer. When I start manually from PRTG Probe administrator, the service start normally...

Created on May 2, 2011 10:15:03 AM by  CIS (0) 1



Votes:

0

Your Vote:

Up

Down

I also have this problem. I just installed the latest version. Core service will not start automatically. Please help. very annoying.

Created on Jun 3, 2011 7:26:03 PM by  PricelessGeek (0)



Votes:

0

Your Vote:

Up

Down

Could you both please forward us your probe and core log files to [email protected]? Please make sure to refer to this knowledge base case.

Created on Jun 6, 2011 3:24:31 PM by  Patrick Hutter [Paessler Support] (7,164) 3 3



Accepted Answer

Votes:

1

Your Vote:

Up

Down

Hello,

please try setting the "Start Type" of the PRTG Service to be "Automatic (Delayed Start)" (if this start type is available, which requires Vista or a newer Windows Version). This solved the issue in the cases we have seen with other customers.

best regards.

Created on Oct 5, 2011 12:13:57 PM by  Torsten Lindner [Paessler Support]



Votes:

0

Your Vote:

Up

Down

The best answer won't work for me because PRTG is running on an XP SP3 machine.

I was hoping this would be fixed in an upgrade version. I am running the most recent version and still have the issue. I gave up and just created a script that runs at startup. The contents of that scripts are: net start "PRTG Core Server Service"

Created on Dec 28, 2011 7:12:28 PM by  PricelessGeek (0)



Votes:

0

Your Vote:

Up

Down

I have this issue in the current version. after reboot of the server the service doesn't start automatically. the setting of the service is - Automatic (Delayed Start).

Any ideas ? should I install some 3rd party software to start the PRTG after reboot??

Created on Sep 16, 2016 5:04:31 AM by  dadarara (0) 1



Votes:

0

Your Vote:

Up

Down

.

Created on Sep 16, 2016 5:18:39 AM by  dadarara (0) 1

Last change on Sep 16, 2016 8:04:43 AM by  Torsten Lindner [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Thank you for your response. Which exact PRTG Service does not start? The Probe or the Core? And can you manually start it without issues a few minutes after the reboot?

Created on Sep 16, 2016 7:58:14 AM by  Torsten Lindner [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.