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Local probe disconnected. What happened?

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The remote probe is listed as disconnected, with red sensor. And all other sensors are gray. What happened? How can we solve this problem?

Thank you.

disconnected probe prtg

Created on May 11, 2011 6:03:09 PM by  Daniel Lemos (50) 1 1



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Yes, I tried to restart the remote probe, but still disconnected. I sent the logs of one of the probes disconnected, but you have not returned.

Created on May 17, 2011 7:54:52 PM by  Daniel Lemos (50) 1 1



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Hallo,

is the line between the core server and the remote probe down?

did you already try to restart the remote probe?

please open a support ticket by sending a mail to [email protected]

please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V8\Logs (System) Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\V8\Logs (System)

from the core server and the remote probe

Created on May 12, 2011 8:53:04 AM by  Aurelio Lombardi [Paessler Support]



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Yes, I tried to restart the remote probe, but still disconnected. I sent the logs of one of the probes disconnected, but you have not returned.

Created on May 17, 2011 7:54:52 PM by  Daniel Lemos (50) 1 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.