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prtg probe disconnected status after network issue.

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One of our multiple probes refuses to reconnect. We had a short network outage and since then this remote probe has remained in a disconnected status. Here is the remote probe log below.

It appears to connect, mind you, the settings have not changes, this was a probe that was functioning correctly. I have X out any confidential info.

24/06/2011 10:02:34 AM PRTG Probe V8.3.1.2089 24/06/2011 10:02:34 AM PRTG Probe starting on "SERVER-XX" 24/06/2011 10:02:34 AM OS: Windows Server 2003 (5.2.2 Build 3790 Service Pack 2), 4 CPUs, Intel Pentium, on XEN 24/06/2011 10:02:34 AM Data Path: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V8\ 24/06/2011 10:02:34 AM System Path: C:\Program Files\PRTG Network Monitor\ 24/06/2011 10:02:34 AM Local IP: 0.0.0.0 24/06/2011 10:02:34 AM Core Server IP: XX.X.X.XXX 24/06/2011 10:02:34 AM Core Server Port: 23560 24/06/2011 10:02:34 AM SSL Enabled 24/06/2011 10:02:34 AM Probe GID: {XXXXX-XXX-XXXX-XXX-XXXXXXXXXX} 24/06/2011 10:02:39 AM Connected to XX.X.X.XXX:23560 24/06/2011 10:02:39 AM Connected 24/06/2011 10:02:45 AM Send Login 24/06/2011 10:02:45 AM Login OK: Welcome to PRTG

disconnected probe prtg

Created on Jun 24, 2011 12:24:52 AM by  theog (0) 1



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hallo,

please open a support ticket by sending a mail to [email protected]

please attach the Logs(system) folder from both your core server and the remote probe.

you will find them here

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V8\Logs (System) Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\V8\Logs (System)

Created on Jun 24, 2011 7:50:22 AM by  Aurelio Lombardi [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.