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prtg probe disconnected status after network issue.

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0

One of our multiple probes refuses to reconnect. We had a short network outage and since then this remote probe has remained in a disconnected status. Here is the remote probe log below.

It appears to connect, mind you, the settings have not changes, this was a probe that was functioning correctly. I have X out any confidential info.

24/06/2011 10:02:34 AM PRTG Probe V8.3.1.2089 24/06/2011 10:02:34 AM PRTG Probe starting on "SERVER-XX" 24/06/2011 10:02:34 AM OS: Windows Server 2003 (5.2.2 Build 3790 Service Pack 2), 4 CPUs, Intel Pentium, on XEN 24/06/2011 10:02:34 AM Data Path: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V8\ 24/06/2011 10:02:34 AM System Path: C:\Program Files\PRTG Network Monitor\ 24/06/2011 10:02:34 AM Local IP: 0.0.0.0 24/06/2011 10:02:34 AM Core Server IP: XX.X.X.XXX 24/06/2011 10:02:34 AM Core Server Port: 23560 24/06/2011 10:02:34 AM SSL Enabled 24/06/2011 10:02:34 AM Probe GID: {XXXXX-XXX-XXXX-XXX-XXXXXXXXXX} 24/06/2011 10:02:39 AM Connected to XX.X.X.XXX:23560 24/06/2011 10:02:39 AM Connected 24/06/2011 10:02:45 AM Send Login 24/06/2011 10:02:45 AM Login OK: Welcome to PRTG

disconnected probe prtg

Created on Jun 24, 2011 12:24:52 AM



1 Reply

Votes:

0

hallo,

please open a support ticket by sending a mail to [email protected]

please attach the Logs(system) folder from both your core server and the remote probe.

you will find them here

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V8\Logs (System) Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\V8\Logs (System)

Created on Jun 24, 2011 7:50:22 AM by Aurelio Lombardi [Paessler Support]




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