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Can PRTG automatically cut tickets in OTRS?

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I was wondering if PRTG can create tickets in OTRS? I'd like to know if tickets can be automatically created for network events

prtg tickets

Created on Jun 26, 2011 9:29:55 PM



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Hallo,

how do tickets usually get created in OTRS? Is it not enough just to send an email to the ticketing system?

Created on Jun 27, 2011 9:20:23 AM by Aurelio Lombardi [Paessler Support]



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Hey Aurelio

You are absolutely correct - I've looked at the customer email notifications and custom fields can be set to get OTRS to create a ticket with relevant severity, queue etc. Looks like it will work well. Thanks!

Created on Jun 30, 2011 8:50:30 PM




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