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CSVExport Error

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Can you please give me advice how to solve the error when trying to export my data to csv format?

I'm currently running the report on the server and not from a remote station. I also changed the IP address to the host name, host name:8080, IP:8080 and http://xxx.xx.xx.xxx.

My CSVExport sensor with the parameters: -pu=user -pp=password -ps=xxx.xx.xx.xxx -s=2011 -f=c:\2011

The error unable to connect to the remote server.

csv export reports

Created on Jul 20, 2011 9:40:36 AM by  deetlej (0) 1



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The parameters -ps=, -pu= and -pp= are used to construct the following url:

http://[server:port]?username=[username]&password=[password]

Can you please confirm that using this url, with the values between brackets replaced, connects you to your PRTG server?

Created on Jul 20, 2011 3:02:06 PM by  PRTG Tools Family [prtgtoolsfamily.com] (13,273) 3 4



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I can confirm that I'm using the parameters with the url and still get an error message "Unable to connect to the remote server".

Examples of my parameters I used:

I used PRTG Username and password -pu=admin -pp=Labpassword123 -ps=http://187.16.6.100:8080 -s=2052 -f=c:\temp

I used PRTG Username and password with HTTPS -pu=admin -pp=Labpassword123 -ps=https://187.16.6.100:8080 -s=2052 -f=c:\temp

I used Domain Username and password with HTTP -pu=administrator -pp=Labpassword123 -ps=http://187.16.6.100:8080 -s=2052 -f=c:\temp

I will appreciate if you can point out what the problem is.

Created on Jul 21, 2011 7:55:58 AM by  deetlej (0) 1



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How (exactly) does the url look when connecting to your PRTG server?

Please test the url on the same machine where you run CSVExport.

Created on Jul 21, 2011 11:43:12 AM by  PRTG Tools Family [prtgtoolsfamily.com] (13,273) 3 4



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I'm currently running the report on the server that host the CSVExport.exe

Dos Command:

C:\Program Files\ PRTG Network Monitor\Custom Sensors\EXE\-pu=admin -pp=Labpassword123 -ps=http://187.16.6.100:8080 -s=2052 -f=c:\temp

Created on Jul 22, 2011 10:44:53 AM by  deetlej (0) 1

Last change on Jul 25, 2011 12:36:26 PM by  Torsten Lindner [Paessler Support]



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Sorry, with the URL I mend the URL that you type into your web browser to connect to your PRTG server.

Created on Jul 25, 2011 1:05:16 PM by  PRTG Tools Family [prtgtoolsfamily.com] (13,273) 3 4



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I use the IP address http://187.16.6.100

Created on Jul 26, 2011 9:38:58 AM by  deetlej (0) 1



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If you are using http://187.16.6.100 without a port number, please use

-ps=http://187.16.6.100

Created on Jul 26, 2011 1:08:09 PM by  PRTG Tools Family [prtgtoolsfamily.com] (13,273) 3 4



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.