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None of the menu entries of the web interface work. Also, the tabs don't work



After applying a Google API key none of the main menu entries are working. If I click on them nothing happens. The same applies to the "tabs". I can see Javascript errors in the Javascript Console.

google-maps prtg prtg8 web-interface

Created on Jul 25, 2011 8:13:12 AM by  Patrick Hutter [Paessler Support] (7,225) 3 3

Last change on Jul 25, 2011 8:23:45 AM by  Patrick Hutter [Paessler Support] (7,225) 3 3

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Accepted Answer



This article applies to PRTG Network Monitor 8

Incorrect Google API String

If you are also seeing Javascript errors in the Firebug console when using Firefox, this can happen if you enter an incorrect Google Maps API string under the website settings (e.g. a URL instead of the actual key, which only consists of characters and numbers).

Because the Javascript code is affected by the incorrect key you can not go to the website settings anymore.

Instead enter this URL:


Here, you can edit all of PRTG's website settings. Select "No Google Maps" and enter "xyz" instead of the currently defined API key. Then scroll down and submit the form. You should now have access to the menus again.

Note: This only an issue with PRTG 8

Created on Jul 25, 2011 8:15:28 AM by  Patrick Hutter [Paessler Support] (7,225) 3 3

Last change on Jul 25, 2011 8:17:39 AM by  Daniel Zobel [Product Manager]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.