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Probe disconnects

Votes:

0

My remote probe disconnects every night about the same time. The network is up but main probe says it cant reach the remote. Copy of email sent to us from main probe.

PRTG Network Monitor (CHIMERA)

Sensor Core/Probe Health (Probe)

Status Down ended ()

Date/Time 8/4/2011 11:53:37 PM (Eastern Standard Time) Last Result Last Message No data since 8/4/2011 11:44:48 PM

Probe Odysseus Group Odysseus Device Probe Device (127.0.0.1) Last Scan 8/4/2011 11:44:48 PM [10 m 3 s ago] Last Up 8/4/2011 11:43:48 PM [11 m 3 s ago] Last Down 8/4/2011 11:53:00 PM [111 s ago] Uptime/Downtime Up: 100.0000% [71 d 2 h] Down: 0.0000% [0 s] Cumulated since: 5/25/2011 11:20:18 AM Settings Interval: 60 sec Location Sensor History 8/4/2011 11:52:00 PM Notification Info, State Trigger sending Email (Trigger inherited from [Cyclops]) 8/4/2011 11:48:00 PM Notification Info, State Trigger sending Email (Trigger inherited from [Cyclops]) 8/4/2011 11:46:52 PM Down, Probe Disconnected 8/4/2011 11:46:00 PM Unknown, No data since 8/4/2011 11:43:48 PM 8/3/2011 11:52:36 PM Notification Info, State Trigger sending Email (Trigger inherited from [Cyclops]) 8/3/2011 11:52:36 PM Unknown, No data since 8/3/2011 11:44:43 PM 8/3/2011 11:50:00 PM Notification Info, State Trigger sending Email (Trigger inherited from [Cyclops]) 8/3/2011 11:46:00 PM Notification Info, State Trigger sending Email (Trigger inherited from [Cyclops]) 8/3/2011 11:44:11 PM Down, Probe Disconnected 8/3/2011 5:32:43 AM Up, 100 % Sensor Comments Device Comments Sensor Actions Check Now Acknowledge Alarm... Pause Pause for 5 minutes Pause for 60 minutes Pause for 24 hours Resume

E-mail sent at: 8/4/2011 11:54:52 PM E-mail sent by: PRTG Network Monitor (CHIMERA)

PRTG Network Monitor 8.4.2.2321 (c) 1996-2011 Paessler AG (www.paessler.com)

disconnected networking remote-probe

Created on Aug 5, 2011 1:34:30 PM

Last change on Aug 5, 2011 2:42:50 PM by Torsten Lindner [Paessler Support]



1 Reply

Votes:

0

Hello,

Could you please forward us your system log files from this particular probe for analysis via email to [email protected]? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System)
Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)

Please be aware that it might also be a 'V8'-folder. You can also use the option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Admin Tool".

best regards.

Created on Aug 5, 2011 2:43:23 PM by Torsten Lindner [Paessler Support]

Last change on Aug 5, 2011 2:50:12 PM by Torsten Lindner [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.