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How to connect local probe

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I'm on a trial account. Everything looked good for about an hour. Then, the status of the local probe went to "disconnected". The google and your knowledgebase only say to send logs to support to resolve.

local probe prtg

Created on Aug 11, 2011 3:38:55 PM



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Hello,

yes, please do exactly this, send us the logfiles to [email protected]. You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System)
Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)

Please be aware that it might also be a 'V8'-folder. You can also use the option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Admin Tool".

best regards.

Created on Aug 11, 2011 5:04:34 PM by Torsten Lindner [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.