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No probes receive data



I've just installed PRTG, Win7 Up-to-date as of 8/25/11, yet all of the included "default" sensors and any else that I add never get any data. I've added a series of Ping and HTTP sensors for three devices, but nothing has ever been seen on them in the past 12 hours. Am I doing something wrong here?

All of the sensors have a status of unknown and message indicating "No data since startup" or "No data since 8/25/2011 11:07:21 AM"

error http-sensor installation ping prtg

Created on Aug 26, 2011 5:40:42 AM

2 Replies




Could you please forward us your system log files for analysis via email to [email protected]? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System)
Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)

Please be aware that it might also be a 'V8'-folder. You can also use the option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Admin Tool".

best regards.

Created on Aug 29, 2011 11:18:09 AM by  Torsten Lindner [Paessler Support]



Never mind that, it was solved via reboot. Now I just need to figure out how to make the server down detection more tolerant... after a single ping timeout I get an error saying the server is down...

Created on Sep 8, 2011 5:38:00 AM

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.