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Why is the Enterprise Console so slow?

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I am using the Enterprise Console of PRTG and it feels rather sluggish. What can I do?

enterprise-console prtg prtg-desktop wingui

Created on Sep 27, 2011 1:17:36 PM by  Dirk Paessler [Founder Paessler AG] (10,972) 3 4

Last change on May 10, 2019 6:24:24 AM by  Maike Guba [Paessler Support]



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Important notice: The Enterprise Console (EC) is unsupported and deprecated as of PRTG 19.4.53. As of PRTG 19.4.54, the EC installer is removed from PRTG.

We strongly recommend that you switch to PRTG Desktop, our new alternative interface that you can use to connect to multiple PRTG servers to manage your entire network.

For information on how to uninstall the EC, see How to uninstall the PRTG Enterprise Console from the PRTG Server.


There are various aspects that can slow down the Enterprise Console and affect your user experience

  • Are there any EC/WinGUI installations that consistently try to connect to the web server with misconfigured or incorrect passwords? This could trigger the brute-force-password-attack protection. See What does "100 logons failed since last start of PRTG" in the log mean?
  • Is the connection between EC and PRTG server a slow connection with low bandwidth or high packet loss?
  • Is the hardware running the PRTG server or the EC too slow?
  • Does it help to turn off the Google Maps in the "View" menu?
  • If you have several servers configured, try to enable as little as necessary at a time

Created on Sep 27, 2011 1:21:41 PM by  Dirk Paessler [Founder Paessler AG] (10,972) 3 4

Last change on Apr 21, 2020 9:23:52 AM by  Maike Guba [Paessler Support]



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There is also an alternative software available for the Enterprise Console:

The TrayNotifier.

TrayNotifier

The TrayNotifier can be downloaded from this page.

Created on Sep 27, 2011 1:42:11 PM by  PRTG Tools Family [prtgtoolsfamily.com] (13,243) 3 4

Last change on Sep 28, 2011 1:47:17 PM by  Dirk Paessler [Founder Paessler AG] (10,972) 3 4



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Another reason why the Enterprise Console might perform sluggishly is if you have two active network adapters for different networks on the PRTG server. Turning one off should drastically speed up the Enterprise Console.

Created on Sep 28, 2011 1:29:01 PM by  Patrick Hutter [Paessler Support] (7,225) 3 3



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.