What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Why doesn't the Active Directory Integration for User Accounts Use the Email Address from the AD



Using the active directory integration of version 9, I've noticed that although my users get added to PRTG, their user account does not have an associated email address in PRTG. So I cannot send emails to these users without first having them add their email to the prtg software.

It is possible to have prtg import the email address automatically?

active-directory ad email ip-address login prtg

Created on Sep 29, 2011 11:47:09 AM

Last change on Oct 13, 2011 3:06:41 PM by  Daniel Zobel [Product Manager]

1 Reply

Accepted Answer



No, it is not possible, sorry.

We decided to use the WinNT provider for the AD integration (because it is supported by more platforms) and that doesn't support email addresses. This only makes sense when an exchange server is running in the domain, too.

LDAP would provide emails, but compatibility was more important to us.

Created on Sep 29, 2011 1:46:56 PM by  Dirk Paessler [Founder Paessler AG] (11,025) 3 6

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.