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Which audible notifications are available in PRTG? Can I change the default sound?

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What sounds can I play in case of an alarm (for example, if a sensor is "Down" or in a "Warning" status)?

How can I change the default sound that I hear in my browser when viewing the PRTG web interface or the Enterprise Console?

alarm alerts audio enterprise-console notifications prtg sound web-interface

Created on Oct 12, 2011 11:08:48 AM by  Daniel Zobel [Paessler Support]

Last change on Dec 10, 2013 2:34:17 PM by  Gerald Schoch [Paessler Support]



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This article applies to PRTG Network Monitor 16 or later

Sound Alerting in PRTG

There are several possibilities to play a sound when there is something going on in your network that needs your attention:

  • Sounds in PRTG Web Interface
    • On dashboards or on all pages
    • When viewing Maps
  • Sounds in PRTG Enterprise Console

Web Interface

Sounds in the web interface are embedded using HTML 5 and supported by current browsers like Google Chrome and Mozilla Firefox.

On Dashboards / All pages

In the User Account Settings of a PRTG user account you can specify Audible Alarms. You can set this to either play on dashboard pages only, or on all pages.

When logging in to the PRTG web interface with this user account, you will hear a default sound in your browser after each page refresh whenever there is at least one new sensor shown in your Alarms list.

When Viewing Maps

You can create sounds within maps for specific objects. While viewing this map, an alarm sound will be played in your browser if this object is in an alarm state.

In the Maps Designer, in the Properties selection, open the Status Icons section and select Status and Audible Alert (If Alarms > 0) from the list. Apply this object to an item on your map (drag and drop it on the item), and you're done.

Change the Sound

Using HTML 5, PRTG embeds the sound files beep.ogg and beep.mp3 from the /webroot/sounds sub-folder of your PRTG program directory (in /website/sounds before PRTG version 13.2.3). In order to change the default sound you can replace these files by your custom ones.

Note: When using a cluster installation, please replace the files on all cluster nodes.


Enterprise Console: Tray Icon

The Enterprise Console can play sounds differentiated for new alarms, new log entries, and new ToDos. You can simply specify the behavior as well as a custom sound in the Enterprise Console Options.


Created on Oct 12, 2011 11:41:33 AM by  Daniel Zobel [Paessler Support]

Last change on May 5, 2017 2:06:56 PM by  Gerald Schoch [Paessler Support]



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It would be great to be able to use sounds from elsewhere on your mobile device in PRTG as the default tones are not aggressive enough to wake me

Created on Oct 19, 2016 2:35:56 PM by  jenloveday (0)



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Is it possible in the enterprise console to set one sound for when a sensor is in error, and one for when it is back up? It is slightly annoying to hear a sound that you have set to alert you that something bad has happened every time you fix the problem and the device is working again.

Created on Aug 11, 2017 10:09:48 AM by  shogan (0) 1



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Hello shogan,

Unfortunately this is not possible at present, I'm sorry.

Best regards,
Sebastian

Created on Aug 14, 2017 6:40:51 AM by  Sebastian Kniege [Paessler Support]



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