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Not Connected (401 Unauthorized)

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I just upgraded from version 8.1.2.1810 to version 9.1.3.1793. I can NOT connect to the PRTG Server using the PRTG Enterprise Console?

Tried: - I have purchased and installed a new license using the "PRTG Server Administrator". - I have updated the administrator settings from the server administrator. - I have updated the web server settings to match my login settings.

Still can not connect. I get the error "Not Connected (401 Unauthorized)"

NOTE: This server ONLY runs the PRTG software. Version 8 was running without problems.

Any ideas?

Thanks!

Gabe

connection-issue installation prtg-console

Created on Oct 29, 2011 9:01:11 PM



7 Replies

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I had the same problem with the Enterprise Console, trying to connect with my Active Directory account. I replaced my AD account (in the Enterprise Console) with the built-in Administrator account from PRTG and it works. Still, I cannot connect with my AD account

Created on Nov 7, 2011 9:45:03 AM



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does the AD account work in the web interface?

Created on Nov 7, 2011 10:58:55 AM by Aurelio Lombardi [Paessler Support]



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Please update your PRTG installation. https://www.paessler.com/prtg/download

Created on Nov 24, 2011 8:00:27 PM by Thomas Wormser [Paessler Support]

Last change on Nov 24, 2011 8:03:05 PM by Thomas Wormser [Paessler Support]



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Hello. I am having this problem with PRTG. I am running the latest version. It will bring up the web-based version works OK but when I bring up the enterprise console it says Not Connected (unauthorized). Any advice would be appreciated.

Created on Sep 5, 2012 2:18:20 PM



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Which exact version of PRTG are you using? Are ActiveDirectory Logins used?

Created on Sep 5, 2012 4:03:34 PM by Torsten Lindner [Paessler Support]



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I have just download app for ios and still the same issue. I am using local admin account. I can login from web interface but got 401 from app. This is what I havePRTG Network Monitor 14.3.10.2422 x64

Created on Oct 9, 2014 7:38:59 PM



Votes:

0

Never mind, somehow it start working.

Created on Oct 9, 2014 8:07:37 PM




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