Could you please add this to the feature request wish list? This is a fairly important task, as it keeps systems clean without leaving abandoned/orphaned Remote Probes installed all over the place. It also makes central administration much simpler.

Finally, from a security standpoint, it is valid and secure, since the uninstall command would only be originating from the Core Server, and would only execute when the Remote Probe initiates its connection to that Core Server and retrieves the Uninstall order. It is a PULL by the Remote Probe, not a PUSH from the Core Server. Therefore, by inherent configuration, it would only be able to execute on Remote Probes that are already existing members of the Core Server's centralized configuration environment. This method could not be easily used for malicious purposes to cause other unassociated Remote Probes to be forced to uninstall.

Thanks!

This would be especially useful for situations were a client is no longer working with us, and we would like to remove the remote probe from our monitoring infrastructure. We need to assume that we no longer have direct access to the computer where the Remote Probe is running.

Hi,

You can right click the probe in your PRTG interface and select "delete": This will delete the server side of the connection. On the client side, you can use the above stated switches. If you do not have access to the servers anymore, I am afraid, there is no way to deinstall a remote probe, aside from deleting it.

You may however ask your customer to uninstall it or turn it off. To avoid unnecessary log entries and load on your PRTG server, you can create a rule on your firewall to drop all incoming TCP packets from your customers IP on the remote probe port (23560).

If I understand correctly, your CMD solution cannot be executed via PRTG. It requires other direct administrative access to the system from which PRTG is being removed.

There's no significant difference between that and logging on remotely or directly to the server in question. In other words, it's of no value, and a useless distinction.

You really should implement remote uninstall.

BTW, when I tried to vote here, I got a response saying I needed at least a "15 reputation". I've been a paying PRTG client for years. That's great.

-- Kenw

Hi Ken,

As you already discusssed with Jochen, the remote uninstallation of Remote Probes won't be implemented simply due to the lack of demand and the feasability of the same.

About the reputation; in order to gain some, you´ll have to make some good posts, i.e. posts that are upvoted by other users or the support team. The reputation is in no way bound to your license, only to your knowledge and activity in our forums :)

You current reputation can be found in your profile.