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How can i remove the help box completely from the web interface?

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I don't want to see the help boxes on all web pages of PRTG. How can I turn them off?

custom-html customize help-button prtg web-interface

Created on Nov 3, 2011 10:11:24 AM by  Daniel Elsner [Paessler Support]

Last change on Mar 31, 2014 11:18:22 AM by  Gerald Schoch [Paessler Support]



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This article applies to PRTG Network Monitor 13.2.3 through 17.3.33

Hide Help Box

Important note: The current customization approach is unsupported and deprecated as of versions 17.3.34/17.4.35. This customization no longer works. For more details, see How can I re-brand and customize the PRTG web interface using CSS and Javascript?

If you don't want to see the help boxes at all, please follow these instructions:

  1. Go to the \webroot\css subfolder of your PRTG installation.
  2. Open the file styles_custom.css with an editor.
  3. Add the following content (by default, this file is empty):
#togglehelp, #helpcontainer  {
  display: none !important;
}

Or: please try adding the following to your styles_custom.css:

tct[data-role="guru"] {
    display: none !important;
}

If you do not want to have Follow & Share / Help, then please:

#helpcontainer, #sendfeedbackbox  {
  display: none !important;
}

and if you want to remove all 3 of them:

#helpcontainer, #sendfeedbackbox, tct[data-role="guru"] {
    display: none !important;
}

Note: All Javascript commands in this file will be added to the end of PRTG's Javascript file and changes to this file will not be overwritten when installing updates of PRTG.


For PRTG versions previous to 13.2.3 (as of version 8):

Find the file customerscripts.js in the folder \prtg network monitor\website\javascript.

Open the file in a text editor and add the following lines of code (in a default installation the file is empty):

$(function() {
    $("#openclosehandle").hide();
    $("#helpcontainer").hide();
});

Created on Nov 3, 2011 10:12:36 AM by  Daniel Elsner [Paessler Support]

Last change on Mar 22, 2018 12:19:53 PM by  Brandy Greger [Paessler Support]



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After trying this, there seems to be some slight changes required for version 13.1.2 (as this is the current download version).

The CSS file is /css/customerstyles.css and the style that needs adding is:

  1. helpcontainer { display: none; }

Hope this helps others trying to hide the annoying help box.

Created on Apr 2, 2013 11:10:09 AM by  Duncan Bush (0)



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Thank you @Duncan!

Created on Apr 2, 2013 11:22:31 AM by  Konstantin Wolff [Paessler Support]



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Has this recently changed?

I just upgraded to the newest version and added the "#header_help{display:none;}" text. Still have the bubbles at the bottom right.

Thanks,

Zac

Created on Jun 12, 2013 6:32:45 PM by  Zac Marshall (0) 1



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from 13.1 to 13.2 it changed to

#togglehelp, #helpcontainer{display:none!important;}

Created on Jun 13, 2013 12:42:36 PM by  Stefan Messner [Paessler Support]

Last change on Jun 27, 2013 12:06:37 PM by  Stefan Messner [Paessler Support]



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Hi, I am testing this software to see if it is suitable for our needs. As for now it is looking good, BUT, the 3 bubbles ( follow/support/help ) need to have a way ( checkmark in the popup box or somewhere in the settings menu ) to disable it.

If they expect me to pay 1000+ for the software it should be spam free and/or no need to hack the software.

Created on Jun 29, 2014 9:40:23 AM by  Bart Smith (0)



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I'm afraid that, except for the help bubble, these can only be removed via a registry hack. The help bubble should disappear once you click it away, but this is user-based.

Created on Jul 2, 2014 1:39:18 PM by  Patrick Hutter [Paessler Support] (7,174) 3 3



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Clicking the help away does not fix the problem.

This tool will go onto a screen and will not have interaction of a person. So having the help screen popup everytime and covering the data isn't helpful at all. And seeing you change the way you can hide it, it is clear to me you don't want to let your customers to remove it.

I don't mind it appears when i still on a test license, but as a paying customer i expect to have control over it. Learning moment for you.

Created on Dec 22, 2014 11:20:27 AM by  Bart Smith (0)



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Using the code above should resolve the issue. Are you having issues putting that code into the aforementioned file?

Created on Dec 22, 2014 12:56:36 PM by  Greg Campion [Paessler Support]



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Ah yes, the big yellow boxes in the right corner.... and of course the nag box that pops up reminding me (all over again)

My trial license will expire in

13 days!**

... it keeps getting larger and larger as time passes. Even though I have a trial license that has passed the initial 30 day period it will not go away.

This nag box is interfering with the normal use of the software because it makes sections of the interface inaccessible when it constantly covers them. Especially when using the map editor.

Example: http://i.imgur.com/xbYWrXA.jpg (I cannot scroll further down, and the last category is completely inaccessible to me)

Clicking the X just makes the nag box reappear after a few seconds.

I am frequently using a small laptop with 1366x768 resolution, and it's so bad I am being forced to connect an external monitor to get work done in PRTG.

I do understand you want your users to upgrade and pay for a license, but I'm sure there has to be better ways than making your users annoyed.

Could you please provide a fix for the nag box, or at least making it a single line message.

Created on Jan 20, 2015 8:59:49 PM by  Ivan (193) 1 1



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Ivan,

When you say that your license has already passed the initial period, what do you mean exactly? Are you now on the freeware license or did you get a second key for your trial version?

I'm going to look into the code that it will take to remove the box.

Just edit your <PRTG-FOLDER>/webroot/css/styles_custom.css file and add #growltrial{display:none;}

Created on Jan 21, 2015 4:06:31 PM by  Greg Campion [Paessler Support]

Last change on Jan 26, 2015 12:37:06 PM by  Stefan Messner [Paessler Support]



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How to hide the "Follow & Share" ???

Created on Feb 24, 2016 9:39:27 AM by  vincent (0)



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Hi all, in v16 it seems the one line no longer works to hide all the rollup buttons. The following code should help remove all 3.

In the \webroot\css\styles_custom.css, enter ...

#togglehelp, #helpcontainer  {
  display: none !important;
}
#followprtg, #helpcontainer  {
  display: none !important;
}
#sendfeedback, #helpcontainer  {
  display: none !important;
}

Created on Feb 25, 2016 10:02:06 PM by  Joe Robbins (0) 1



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Hello Joe,

I just checked the CSS changes within the latest version and the code still works. Did you clear the browser cache after applying the changes?

Best regards, Felix

Created on Mar 16, 2016 1:51:49 PM by  Felix Saure [Paessler Support]



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Actually on v. 16.2.23.x you must

  • go to \webroot\css\styles_custom.css
  • add this:
#togglehelp, #helpcontainer, #sendfeedback, #newsfeed, #video  {
  display: none !important;
}

... note #video

Created on May 6, 2016 9:10:07 AM by  mdsmds (0)



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At the end, on latest version, you must add (in styles_custom.css) :

a.video  {
  display: none !important;
}

Actually this work for me.

Created on May 6, 2016 9:20:17 AM by  mdsmds (0)



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I'm on version 16.3.25.5488+ and no matter what I've tried I can't get rid of the damn help dude saying "PLEASE SET YOUR PASSWORD". Not only have I changed the default username/password multiple times, I've also tried a number of combinations of CSS edits as directed above without any luck of getting rid of this guy.

Any else having a very hard time in hiding the not at all helpful GUI assistant?

Created on Aug 12, 2016 2:59:40 PM by  bcl4y (0)



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bcl4y, please try adding the following to your styles_custom.css:

tct[data-role="guru"] {
    display: none !important;
}

If you do not want to have Follow & Share / Help, then please:

#helpcontainer, #sendfeedbackbox  {
  display: none !important;
}

and if you want to remove all 3 of them:

#helpcontainer, #sendfeedbackbox, tct[data-role="guru"] {
    display: none !important;
}

Created on Aug 19, 2016 1:11:05 PM by  Torsten Lindner [Paessler Support]

Last change on Aug 19, 2016 1:34:31 PM by  Torsten Lindner [Paessler Support]



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Hello,

I am testing the product (below 100 sensors) and i find that i am annoyed by all the non-enterprise features such as :

- follow and share

- hint box on top-right corner

- license reminder

Even using PRTG enterprise console is problematic since they are impossible to disable completely and impossible to remove graphically, which is non-professionnal in my opinion. There should be an option in the web server side and enterprise console to disable / enable theses if they desire to have such reminder or help from theses box.

It's only an advice from me, and i'm sure i'm not the only one who suggest this.

Created on Jul 5, 2017 8:10:23 AM by  Feldunoob (0)



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Dear Feldunoob

I just forwarded your feedback to the right person.

We are happy that we get honest feedback. Because of the amount of suggestions we receive, we however cannot implement new options for every requests, even if it is a good/useful one. That being said, our software would not be where it is if we didn't get quality feedback.

Created on Jul 5, 2017 12:42:48 PM by  Arne Seifert [Paessler Support]



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I use PRTG for my home lab monitoring and I need to admit I'm more than happy with this tool. It gives me a lot of freedom even with 100 sensor and I must highlight that! Guy you do a great job! However more then a year past from Feldunoob post and nothing really has changed since then. I mean we still suffer on those notifications: - hint box on top-right corner - license reminder I think it should be disabled after a trial month. I mean whoever needed those videos already got to know product to the level to freely move along options. It goes also with license reminder - few reminders before expiration and one after is highly enought to understand consequences. BR, WeNt

Created on Dec 2, 2018 4:37:20 PM by  WeNt (0)



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Dear WeNt,

the reminder will go away eventually. We show it for some time after the trial runs out, but not forever. This is a result of our combined trial/freeware approach which streamlines our release process as we now handle only two types of licenses and for trial/freeware, just one type of activation key.

Created on Dec 3, 2018 2:04:02 PM by  Arne Seifert [Paessler Support]



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