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What domain do I need to add to our whitelist in order to receive the PRTG Network Monitor alerts? Thank you.

email spam whitelist

Created on Nov 22, 2011 3:18:20 PM by  Zathri (0) 1



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What precise alerst are you referring to, please?

Created on Nov 22, 2011 3:22:11 PM by  Patrick Hutter [Paessler Support] (7,174) 3 3



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The ones triggered by sensors. Example:

PRTG Network Monitor (Monitoring Setver)

Sensor PING 5 (Ping)

Status Up ((Downtime: 5 m 54 s))

Date/Time 11/18/2011 10:51:00 AM (Eastern Standard Time) Last Result 0 msec (Ping Time) Last Message OK

Probe Local probe

Group 1st group (visible to all user accounts)

Device Server1

Last Scan 11/18/2011 10:51:00 AM [0 s ago] Last Up 11/18/2011 10:51:00 AM [0 s ago] Last Down 11/18/2011 10:50:05 AM [54 s ago] Uptime/Downtime Up: 99.9840% [83 d 22 h] Down: 0.0160% [19 m 22 s] Cumulated since: 8/25/2011 4:02:03 PM Settings Interval: 60 sec Location Sensor History 11/18/2011 10:50:00 AM Notification Info, State Trigger activated (Trigger ID: 8589934592) 11/18/2011 10:46:01 AM Notification Info, State Trigger activated (Trigger ID: 8589934592) 11/18/2011 10:44:10 AM Down, Request timed out (ICMP error # 11010) 11/18/2011 10:44:05 AM Warning, Request timed out (ICMP error # 11010) Sensor Comments Device Comments Sensor Actions Check Now Acknowledge Alarm... Pause Pause for 5 minutes Pause for 60 minutes Pause for 24 hours Resume

Created on Nov 22, 2011 3:24:22 PM by  Zathri (0) 1



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We are still having this issue. Should we be whitelisting paessler.com ?

Created on Dec 12, 2011 2:24:52 PM by  Zathri (0) 1



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As these alert-emails come from your very own PRTG Server you should white-list this one, so the hostname of this server.

Created on Dec 12, 2011 4:50:14 PM by  Torsten Lindner [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.