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Recently upgraded to newest PRTG 9 from PRTG8. Can not create device templates now.

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I attempt to create a device template and it asks me for file name and template name. I enter the information and click continue. Then, it blanks out the two boxes and stays on the screen.

Am I doing something wrong? I have done this prior to upgraded without issues.

Any help would be greatly appreciated.

Thank you,

Zac

device-template snmp template

Created on Nov 25, 2011 9:01:50 PM by  Zac Marshall (0) 1



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Hello,

we can't reproduce this issue here. Which exact version of PRTG 9 are you running? Do you by any chance use a customized language file? Which browser are you using with PRTG?

best regards.

Created on Nov 28, 2011 12:44:39 PM by  Torsten Lindner [Paessler Support]



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We are on version 9.1.4.1840. I don't believe we use any customized language files. I have tried this with Firefox and IE.

Thanks,

Zac

Created on Nov 28, 2011 1:53:20 PM by  Zac Marshall (0) 1



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Can you please send us some screenshots showing what exactly happens to support@paessler.com?

Created on Nov 28, 2011 3:19:45 PM by  Torsten Lindner [Paessler Support]



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