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Auto-Update Feature and proxy

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I'm trying to configure the Auto-Update feature in PRTG. We have a webproxy which uses Web Proxy Autodiscovery Protocol (WPAD) and authenticates users with Active Directory. I configured the proxy settings in PRTG but no matter what username I enter or if I leave the username blank I get the error (Error in autoupdate (Socket Error # 10060 Connection timed out.. If I open the proxy logs there is nothing in it, so PRTG did not even try to use the proxy as specified. Seems like it is ignoring the settings. I tried different ways to enter the proxy in PRTG: IP adress, Hostname, FQDN but none of them work.

firewall proxy prtg

Created on Dec 16, 2011 10:00:06 AM by  nsgks (0) 1



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While PRTG originally used the proxy configuration for HTTP sensors only, since version 12.3.1 PRTG is able to use the proxy configuration for various functions.

July 29th 2012 - Version 12.3.1.2419/2420 [Stable]New [Core]: Proxy support for various Core Server functions: Auto update, geo map tile proxy, activation, http notifications, SMS text message notifications (set this up in the "System & Website" settings).

For the proxy's set-up, please review:
Core and Probe Settings

Please find also a list of external servers used by PRTG here:
Which servers does PRTG connect to for Software Auto-Update, Activation, etc.?



Best regards,
Sebastian

Created on Sep 30, 2016 8:41:29 AM by  Sebastian Kniege [Paessler Support]



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Hello,

the proxy-settings in PRTG only apply for HTTP Sensors. The Auto-Update will not use those settings (like the Activation). These need a direct connection to the internet.

best regards.

Created on Dec 16, 2011 10:32:13 AM by  Torsten Lindner [Paessler Support]



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Our Enterprise Security Policy does not allow direct internet connections per Se. All connections have to go through a proxy, no execeptions. Can you implement proxy support for the auto-update functionality in a future release of PRTG ?

Created on Dec 21, 2011 9:57:19 AM by  gafrolX (50) 1 1



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This subject is already up for consideration but an implementation of such a function is not determined for the near future. Please bear with us.

Created on Dec 21, 2011 3:38:03 PM by  Patrick Hutter [Paessler Support] (7,174) 3 3



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These are bare basics. We need proxy support like 99.99999% of all other enterprises probably do too. Please implement.

Created on Mar 28, 2012 9:25:34 AM by  Sven Bettenhausen (0)



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It's on the list, but does not have a high priority, seeing as obviously it's not that highly requested here. Nevertheless, your vote is of course counted.

Created on Mar 28, 2012 2:34:45 PM by  Torsten Lindner [Paessler Support]



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Please add my vote to implement this feature as well. We have 3 PRTG servers running and this feature will be of great benefit for us. We have the same policies within our corporate environement.

Thanks

Created on May 1, 2012 8:31:52 PM by  Edwin Snoep (0)



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your vote is counted and we are already working on it, but it will still need a little more time, sorry.

Created on May 2, 2012 8:08:41 AM by  Aurelio Lombardi [Paessler Support]



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We need proxy support like 99.99999% of all other enterprises probably do too. Please implement.

Created on May 29, 2012 5:51:14 AM by  Sergey Andreev (0)



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Hi,
we are working on a "proxy auto-update" feature at the moment. No release date has been determined yet but most likely it will be in Q3/2012.
Best regards

Created on May 29, 2012 12:23:57 PM by  Konstantin Wolff [Paessler Support]



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Just wanted to add my vote for this feature also as I too am in an environment where web traffic must go through a proxy.

I presume this issue still applies for product activations too.

Created on May 31, 2012 7:38:24 AM by  ShaunLeeClarke (10)



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Please add my vote to this feature. Our enterprise network policy requires all internet access to be routed via an authenticated proxy server.

Created on Jul 16, 2012 3:08:38 PM by  T. N. Wheeler (0) 1



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This should be released in the next weeks, it's already available in the Canary Builds, and should be this week in the Preview builds.

Created on Jul 16, 2012 3:18:04 PM by  Torsten Lindner [Paessler Support]



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July 29th 2012 - Version 12.3.1.2419/2420 [Stable]

New [Core]: Proxy support for various Core Server functions: Auto update, geo map tile proxy, activation, http notifications, SMS text message notifications (set this up in the "System & Website" settings).

Not tested yet but woohoo!

Created on Sep 30, 2012 12:39:26 PM by  ShaunLeeClarke (10)



Accepted Answer

Votes:

0

Your Vote:

Up

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While PRTG originally used the proxy configuration for HTTP sensors only, since version 12.3.1 PRTG is able to use the proxy configuration for various functions.

July 29th 2012 - Version 12.3.1.2419/2420 [Stable]New [Core]: Proxy support for various Core Server functions: Auto update, geo map tile proxy, activation, http notifications, SMS text message notifications (set this up in the "System & Website" settings).

For the proxy's set-up, please review:
Core and Probe Settings

Please find also a list of external servers used by PRTG here:
Which servers does PRTG connect to for Software Auto-Update, Activation, etc.?



Best regards,
Sebastian

Created on Sep 30, 2016 8:41:29 AM by  Sebastian Kniege [Paessler Support]



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