device tree in map designer

device-tree map-designer sensors

After upgrading from v8 to v9.1, the device tree in the map designer is empty! It shows only the remote probes, but there are no devices or sensors shown under them. Help!

Created on Jan 5, 2012 10:28:22 PM by Tim Stevenson (50) ●1 ●1

5 Replies

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Dear Tim,

which exact version of PRTG 9 are you running?

best regards.

Created on Jan 6, 2012 10:09:12 AM by Torsten Lindner [Paessler Support]

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Software Version and Server Information

PRTG Version PRTG Network Monitor 9.1.6.1963 Auto-Update Status Operating System Windows 7/2008 R2 (6.1.1 Build 7601 Service Pack 1), 8 CPUs, , on VMware Server Time 1/6/2012 7:12:28 AM Server CPU Load 4% Username Admin Browser Mozilla Firefox (Mozilla/5.0 (Windows NT 5.1; rv:8.0) Gecko/20100101 Firefox/8.0)

Created on Jan 6, 2012 3:13:40 PM by Tim Stevenson (50) ●1 ●1

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Can you please call the following URL in your PRTG (when logged in):

<prtg ip/dns>/api/tree.json

then please send us the resulting output to [email protected]

Created on Jan 6, 2012 3:22:38 PM by Torsten Lindner [Paessler Support]

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Done.

Created on Jan 6, 2012 4:18:03 PM by Tim Stevenson (50) ●1 ●1

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I had zoomed way out because my background image is quite large, so I didn't even see that there were those little expansion triangles. Now I zoomed in I see the little triangles, clicking on the triangle (of course) expands the tree.

Created on Jan 9, 2012 3:53:01 PM by Tim Stevenson (50) ●1 ●1

Last change on Jan 9, 2012 3:55:14 PM by Aurelio Lombardi [Paessler Support]