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Cannot start local probe

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I try to run PRTG Network Monitor. Core server starts normally. After installation, I can't connect to local probe, because Local probe does not start automatically after installation.

The Event log contains the following entry: Timeout (30000 milliseconds) waiting for the prtg probe service to connect.

When run from the command line I get the message:

The application or DLL C:\Windows\system32\traffic.dll is not a valid Windows image [...]

dll installation local-probe not-started start-issues startup windows-service

Created on Jan 30, 2012 9:54:45 AM

Last change on Feb 7, 2012 11:04:39 AM by Daniel Zobel [Product Manager]



1 Reply

Accepted Answer

Votes:

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Very likely, the traffic.dll is damaged. On the Windows command line, execute the following command to solve the issue:

sfc /scannow

Afterwards, the Windows service "Local probe" should start normally.

For details about the sfc command, see Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

Created on Feb 7, 2012 11:06:15 AM by Daniel Zobel [Product Manager]

Last change on Feb 7, 2012 11:07:26 AM by Daniel Zobel [Product Manager]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.