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Auto Update failed

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Tried to use the Update feature to 9.2.0.2142 and although it started ok, the update failed because the file C:\Program Files\PRTG Network Monitor\website\controls\whatsnew.htm was marked as Read Only, which as I've never changed any of the controls folder must have been part of a previous update.

I can send on the log files if needed.

autoupdate installation prtg

Created on Feb 8, 2012 9:35:52 AM by  Mike Rogerson (50) 1 1



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Found the fix, manually changed the file whatsnew.htm to Read/Write and then used the auto update from the autoupdate menu and it worked.

Created on Feb 8, 2012 9:50:35 AM by  Mike Rogerson (50) 1 1



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Hi,
we are aware of this issue. There is unfortunately only the workaround of a manual update. Therefore please log in to your account and download the latest installer. Then just run the installer on the machine where PRTG is installed.
Best regards

Created on Feb 8, 2012 9:40:30 AM by  Konstantin Wolff [Paessler Support]



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Found the fix, manually changed the file whatsnew.htm to Read/Write and then used the auto update from the autoupdate menu and it worked.

Created on Feb 8, 2012 9:50:35 AM by  Mike Rogerson (50) 1 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.