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iprtg connection

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Connecting to the demo prtg configuration works fine. But to our own installation, it does not. I get a Connection timed Out error.

What could be the issue? I double checked the access and login credentials.

Guy

connection error iprtg timed-out

Created on Mar 5, 2012 10:06:37 AM by  Guy Van den Bosch (0) 1



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Hi,
is your installation accessible from the internet? Can you access the installation in a browser?
Best regards

Created on Mar 5, 2012 12:08:17 PM by  Konstantin Wolff [Paessler Support]



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Yes, our installation in accessible from the internet. Using port 8003. And yes, it is accessible from a browser.

Created on Mar 5, 2012 12:55:02 PM by  Guy Van den Bosch (0) 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.