What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

How can I install wildcard SSL cert from GoDaddy?



I have a GoDaddy wildcard SSL cert that I am trying to install for use with PRTG. I have the following files from GoDaddy:

cert.p7b cert.cer cert.pfx

I have gone through several walk-throughs, but still get stuck when trying to create the necessary files for the cert directory for PRTG (.crt, .key and .pem). When I thought I had it, I replaced the files (after backing up the originals) and then attempted to restart the core service, but the service kept stopping. When I checked the windows event logs, I got the following:

"Could not start webserver: Tried to start Web server for configured IP/port Settings:Could not load key, check password. Tried to start web server for IP and port 80/443(SSL) - Failed: Could not load key, check password. ID: -1000"

Is there anyone, knowing the files I have from GoDaddy.com, that could help me through this process?


godaddy ssl wildcard

Created on Mar 6, 2012 10:04:24 PM

1 Reply



please see https://kb.paessler.com/knowledgebase/en/topic/16023 for details on GoDaddy Certificates.
Best regards

Created on Mar 7, 2012 7:37:18 AM by  Konstantin Wolff [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.