What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Can't open PTRG on iPhone (not using app)

Votes:

0

I am trying to get to my PRTG site through Safari on my iPhone and I get the login screen for both AJAX and the Mobile Web GUI but it won't login. It acts as if I typed in the wrong password when I haven't. It says "Please log in!" Is this supposed to work? Do you have to buy the app to get there on you iPhone?

iphone prtg safari

Created on Apr 2, 2012 8:56:57 PM



5 Replies

Votes:

0

Hi,
which precise version of PRTG are you using?
Best regards

Created on Apr 3, 2012 7:18:02 AM by Konstantin Wolff [Paessler Support]



Votes:

0

It is version 9.2.1.2279. I think this is the newest version.

Created on Apr 3, 2012 4:47:21 PM



Votes:

0

Hi,
normally this should work. Can you double check your credentials (They are case sensitive and phones may change the first letter to capital)? Are you admin user?
Best regards

Created on Apr 4, 2012 6:15:40 AM by Konstantin Wolff [Paessler Support]



Votes:

0

I have tried two accounts that I can login with through my browser on my computer. Another admin also tried from his iPhone and could not get in. It is not working from an iPhone with the ajax version or the mobile version.

Created on Apr 9, 2012 6:04:08 PM



Votes:

0

Hi, as your PRTG is available public, may you create us a read only account for testing? If so, please send the details to [email protected] .

Created on Apr 10, 2012 6:26:37 AM by Konstantin Wolff [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.