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After updating PRTG using maps with credentials does not refresh.



When we updated from PRTG to we lost auto refresh on any maps we have showing using credentials. The same maps when viewed without credentials will refresh. Is anyone else having this issue, and what is the fix?

credentials maps prtg

Created on May 10, 2012 3:53:08 PM

1 Reply



We found the same occurred with our v9 installation. I tracked it down to a particular javascript function call within one of the .htm pages (I think it was mapshow, but it might have been an include file). A reinstall (over the top) of PRTG fixed the issue for us that time. It's possible I deleted/renamed the website folder first.

Alas we're having the same issue again in v12, and haven't found a fix for it yet (except for the work-around you mentioned; using a public map).

Happens with new and old maps, in IE 9, FF 10 and GC 18. Good luck with your hunt to fix it. Previously I actually bypassed/rewrote the function that was causing the issue. If I decide that using the public page isn't good enough and track down the hack again, I'll post the details here.

Created on May 14, 2012 4:35:19 PM

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