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Enterprise Console crashes



When windows is shutdown, Enterprise Monitor crashes with Access Violation, this happens on many PCs and systems.

It is impossible to shutdown a PC nicely, without first closing PRTG.

If it is a proper windows application, it should obey the rules of Windows and close in a proper fashion when the host OS shuts down.

access-violation crash enterprise-console

Created on May 22, 2012 9:49:00 AM

1 Reply




we cannot reproduce this issue here with PRTG 12 and a Windows 7 test machine on which the Enterprise Console is installed. Which exact version of PRTG is installed? And which Windows versions are involved? Can you maybe send a screenshot of the Access Violation via email to [email protected]?

best regards.

Created on May 22, 2012 2:39:57 PM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.