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Enterprise Console hangs - what can I do?

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when I start the enterprise console on the PRTG server the console starts buy hangs with recovering the last view. The web interface works fine. What can I do?

ec enterprise-console error hanging prtg prtg-desktop

Created on May 30, 2012 11:06:36 AM by  khmauz (0) 1

Last change on May 10, 2019 6:25:59 AM by  Maike Behnsen [Paessler Support]



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Important notice: The Enterprise Console is unsupported and deprecated as of version PRTG 19.4.53. Please switch to PRTG Desktop, our new alternative interface that you can use to connect to the PRTG core server and manage your entire network.


Proceed as follows to get the Enterprise Console working again.
First of all close the Enterprise Console application and the tray icon (maybe even confirm this in Windows Taskamanger, that it's closed for all users).
Open regedit and navigate to path

HKEY_CURRENT_USER\Software\Paessler\PRTG Network Monitor\WinGUI

There please search all keys starting with "LastViewPoint" which should be the following:

- LastViewpointDevice
- LastViewpointGroup
- LastViewpointMode
- LastViewpointNode
- LastViewpointPanel
- LastViewpointSort
- LastViewpointSortorder
- ShowLastViewpoint

Now delete the keys and start your Enterprise Console. The Enterprise Console should work now again.
Please make a proper backup of your registry before editing.

To prevent the Enterprise Console from falling back into this behaviour, please go to "File" -> "Options" -> "System" and remove the tick from "Restore Last Viewpoint".

Created on May 30, 2012 12:26:23 PM by  Konstantin Wolff [Paessler Support]

Last change on Nov 4, 2019 7:55:59 AM by  Brandy Greger [Paessler Support]



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Hi,
what precise version of PRTG are you using? If it is not the latest one, please consider upgrading to the same as this bug is fixed there.
Best regards

Created on May 30, 2012 11:11:40 AM by  Konstantin Wolff [Paessler Support]



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Hi, I use PRTG Network Monitor 12.2.1.1988 In the auto update tab there seems to exist a newer one, but the download results with: you have the newest version installed

Created on May 30, 2012 12:18:58 PM by  khmauz (0) 1



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Important notice: The Enterprise Console is unsupported and deprecated as of version PRTG 19.4.53. Please switch to PRTG Desktop, our new alternative interface that you can use to connect to the PRTG core server and manage your entire network.


Proceed as follows to get the Enterprise Console working again.
First of all close the Enterprise Console application and the tray icon (maybe even confirm this in Windows Taskamanger, that it's closed for all users).
Open regedit and navigate to path

HKEY_CURRENT_USER\Software\Paessler\PRTG Network Monitor\WinGUI

There please search all keys starting with "LastViewPoint" which should be the following:

- LastViewpointDevice
- LastViewpointGroup
- LastViewpointMode
- LastViewpointNode
- LastViewpointPanel
- LastViewpointSort
- LastViewpointSortorder
- ShowLastViewpoint

Now delete the keys and start your Enterprise Console. The Enterprise Console should work now again.
Please make a proper backup of your registry before editing.

To prevent the Enterprise Console from falling back into this behaviour, please go to "File" -> "Options" -> "System" and remove the tick from "Restore Last Viewpoint".

Created on May 30, 2012 12:26:23 PM by  Konstantin Wolff [Paessler Support]

Last change on Nov 4, 2019 7:55:59 AM by  Brandy Greger [Paessler Support]



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Thank you, this procedure eliminated the error.

Created on May 30, 2012 12:35:08 PM by  khmauz (0) 1



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tudo resolvido obrigado

Created on Dec 4, 2012 4:37:07 PM by  sanche carlos (0)



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.