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Sensor doent work

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I have PRTG Network Monitor 12.2.1.1897 running suddenly one of the VMware Virtual Machine (SOAP) Sensor gives me following response: Error reading response: missing /prtg

On this VM Server are additional 7 VM sensors that work fine. How do I solve the problem?

prtg sensor vmware

Created on May 31, 2012 6:39:34 AM by  t_ore (0) 1



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Hello,

are all the VMware Virtual Machine Sensors on the same device? What happens when you restart the PRTG Probe Service?

best regards.

Created on May 31, 2012 1:07:24 PM by  Torsten Lindner [Paessler Support]



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Experiencing the same problem with VMWare "Host Performance" and "Hardware Status" sensors. Deleting them and re-discovering works for a few hours but ultimately the sensors return to a failed state.

Error Message: Error reading response: Invalid XML (missing /prtg)

Created on Jul 31, 2014 6:11:57 PM by  AndyReedy (21) 1



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This could be related to an issue we had with these sensors previously in that the error messages produced by VMWare weren't read correctly by PRTG and as a result this error came out of PRTG. Could you please try and update to the newest version and see if that resolves the issue?

Created on Aug 1, 2014 12:18:40 PM by  Greg Campion [Paessler Support]



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