New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


After upgrading 9 to 12 it still loads 9!

Votes:

0

Your Vote:

Up

Down

Upgraded from 9 to 12 with no errors but it's still loading 9 and recommending upgrade to 12!!!! Tried 3 times with same results!

failing fails upgrade

Created on Jun 1, 2012 7:06:16 PM by  SR (23) 1



3 Replies

Votes:

0

Your Vote:

Up

Down

Could you please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

send it to [email protected]

Created on Jun 2, 2012 8:00:08 AM by  Aurelio Lombardi [Paessler Support]



Votes:

0

Your Vote:

Up

Down

I am having the same problem. Is there a fix that I may apply? Please let me know.

Created on Sep 5, 2012 8:15:25 PM by  Marla Thomas (0)



Votes:

0

Your Vote:

Up

Down

Hi,
please perform a manual upgrade of PRTG in this case. Download the latest installer from https://www.paessler.com/login and run the same on the machine where PRTG is installed. All data will be kept.
If this does not work, please send us your logfiles as described in the other post.
Best regards

Created on Sep 6, 2012 6:13:05 AM by  Konstantin Wolff [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.