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PRTG Application Crashes after upgrade to version 12



After upgrading PRTG from version 9.2 to 12.2, our PRTG application no longer works. The server core log shows this repeating error:

DataSync 2: Access violation at address 0041252D in module 'PRTG Server.exe'. Write of address 00000000 (State=13)(NodeID: 7323)

I recalculated the cache data, which fixed it for about a day, but the problem has recurred. How do fix this problem? Should I restore my server back to version 9.2?

access-violation crash upgrade

Created on Jun 3, 2012 12:48:07 PM

1 Reply



Please forward us an email to [email protected] referring to this knowledge base post.

Created on Jun 4, 2012 11:21:56 AM by  Patrick Hutter [Paessler Support] (7,225) 3 3

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.