What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Upgrading from v9 to v12

Votes:

0

The upgrade notes has the following statement: "WMI Service" Sensors Might Not Work

If you're currently using the WMI Service Sensor to monitor machines running on Windows 2008 R2, those sensors might not work any more after updating to version 12. They might show the following error message: Class(es) not found: "Win32_PerfRawData_PerfProc_Process"

Customers reported this error only when monitoring systems running on Windows 2008 R2. We're currently working on a fix for this.

Is this still an issue or has it been fixed?

prtg12 prtg9 upgrade-sucess

Created on Jun 3, 2012 10:35:20 PM



3 Replies

Votes:

0

This is still an issue and we're still working on it.

Created on Jun 4, 2012 6:46:05 AM by Johannes Herrmann [Paessler Support] (1,360) ●2 ●2



Votes:

0

Is still an issue or is a bug fix available in the meanwhile? The latest release notes are no explicitly saying this is solved.

Many thanks in advance for clarification.

Created on Jul 9, 2012 9:14:24 AM



Votes:

0

The issue with the WMI Service Sensor is fixed since 12.2.1.2211

Created on Jul 9, 2012 1:21:53 PM by Torsten Lindner [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.