Sensor state unknow

Hello,

We have purchased a license for PRTG. Since I added, there are some problems:

The probe disconnects 5 minutes several times a day (State disconnected)
There are about 600 sensors are in an unknown status. But before, the sensor works fine

There is a way to clear all caches, graphics to start with a clean base? So I would just keep my elements and probes

thank you

cache clear prtg

Created on Jun 20, 2012 11:58:21 AM by Sebastien Girard (0) ●1

6 Replies

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Hi,
if I understood you correctly, you basically want to start with a configuration but without any data? If so, please stop all PRTG Services (Core and PRobe) then go to <PRTG Data Directory> and delete (resp. move away/rename) the folder "Monitoring Database". Then delete/move away/rename the file "PRTG Graph Data Cache.dat". Now start your PRTG Services again.
Does that resolve your issues?
Best regards

Created on Jun 21, 2012 11:49:50 AM by Konstantin Wolff [Paessler Support]

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Thank you for you reply. I will test that !

Created on Jun 21, 2012 12:40:09 PM by Sebastien Girard (0) ●1

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I have again the error : "Probe disconnected".. The probe is on the same server that the PRTG server.

I don't understand why the probe disconnected ? Have you got an idea ?

Created on Jun 21, 2012 1:29:43 PM by Sebastien Girard (0) ●1

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Hi,
no, Im afraid I have no idea. Please check if the probe service is running, if so please try restarting the same. Does that help? EDIT: If the issue persits, please send your PRTG logs to [email protected]@paessler.com.

Created on Jun 21, 2012 1:32:42 PM by Konstantin Wolff [Paessler Support]

Last change on Jun 21, 2012 1:33:28 PM by Konstantin Wolff [Paessler Support]

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Hi,

Yes I have tried to reboot many times but with no success.

And I don't understand why 600 sensors is not working properly since I have had the licence and install the commercial version. It's like there is no data to query.. And the auto-discover doesn't work anymore..

This is very strange..

Created on Jun 21, 2012 1:36:39 PM by Sebastien Girard (0) ●1

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Hi,
please send your logs to [email protected].

Created on Jun 21, 2012 1:43:18 PM by Konstantin Wolff [Paessler Support]