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Installation errors



I get the error message "PRTG GUI starter has stopped working" on first running the PRTG Enterprise Console.

I am running a 64-bit PC with Windows 7. Processor is Inter Core-i5 2500K.

Have tried uninstalling and reinstalling several times but still get this error repeatedly.

Any suggestions?

installation prtg windows-gui

Created on Jun 22, 2012 11:01:41 PM

1 Reply



Please send us an email to [email protected] refering to this thread. Please include your core and probe log files for analysis. You will find the latter within your \Logs (system) sub-directory of the data directory, as defined under the "Core Server" tab of the Server Administration tool.

Created on Jun 25, 2012 1:09:05 PM by  Patrick Hutter [Paessler Support] (7,225) 3 3

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.