Web Interface keeps on logging me out

timeout web web-interface

Is there a new auto-logout/timeout feature in v12 - we have PRTG open constantly on our Ops monitoring screen, but since upgrading to v12 it keep on logging us out of the web interface (Chrome).

Created on Jun 26, 2012 1:46:37 PM by Paradise Computing Limited (0) ●1

10 Replies

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0

Your Vote:

Hi,
what refresh interval have you set in the user account you are using? This can be seen in the Accout Settings.
Best regards

Created on Jun 28, 2012 9:15:01 AM by Konstantin Wolff [Paessler Support]

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The auto refresh interval is set to 30 seconds. Auto Refresh Type = Refresh page elements using AJAX

Thanks,

Ben

Created on Jun 28, 2012 11:03:55 AM by Paradise Computing Limited (0) ●1

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0

Your Vote:

Hi,
can you please check how many sessions are opened to your PRTG? You can do so in
"Setup->Prtg status->System Status" in the section "Core System Memory" (the last entry should be "Sessions"). Furthermore, do you use any external applications which access PRTG via API? On how many browsers have you opened the WebGUI at the same time?
Best regards

Created on Jun 28, 2012 11:33:21 AM by Konstantin Wolff [Paessler Support]

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0

Your Vote:

Hi,

Please see the sessions below: Sessions 189 KByte (1000)

We don't have any additional interfaces into PRTG or API. The WebGUI is probably only open on 2-3 web browsers at the same time.

Thanks,

Ben

Created on Jun 28, 2012 11:43:50 AM by Paradise Computing Limited (0) ●1

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0

Your Vote:

Hi,
may you please send us the PRTG Web Logs to [email protected]? The same can be found in "<PRTG Data Directory>\Logs (Web Server)". To determine the correct data folder, please see this article.
Best regards

Created on Jun 28, 2012 1:13:10 PM by Konstantin Wolff [Paessler Support]

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0

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Email sent with logs.

Created on Jun 28, 2012 2:03:26 PM by Paradise Computing Limited (0) ●1

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Hi,
just recieved the data and forwarded it to our devs.

Created on Jun 28, 2012 2:10:59 PM by Konstantin Wolff [Paessler Support]

Votes:

1

Your Vote:

Hi, I have same problems after upgrade to version 12.2.2.2157

Created on Jul 2, 2012 11:01:01 AM by Dagnis Dekters (10)

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0

Your Vote:

Hi,
we have identified the issue and a fix will be released with the next stable version of PRTG.
Best regards

Created on Jul 2, 2012 11:25:06 AM by Konstantin Wolff [Paessler Support]

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0

Your Vote:

That is great because I get the same logging off issue since updating to ver 12.

Created on Mar 24, 2021 6:19:44 PM by man nguyen (0)