New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Web Interface keeps on logging me out

Votes:

0

Your Vote:

Up

Down

Is there a new auto-logout/timeout feature in v12 - we have PRTG open constantly on our Ops monitoring screen, but since upgrading to v12 it keep on logging us out of the web interface (Chrome).

timeout web web-interface

Created on Jun 26, 2012 1:46:37 PM by  Paradise Computing Limited (0) 1



9 Replies

Votes:

0

Your Vote:

Up

Down

Hi,
what refresh interval have you set in the user account you are using? This can be seen in the Accout Settings.
Best regards

Created on Jun 28, 2012 9:15:01 AM by  Konstantin Wolff [Paessler Support]



Votes:

0

Your Vote:

Up

Down

The auto refresh interval is set to 30 seconds. Auto Refresh Type = Refresh page elements using AJAX

Thanks,

Ben

Created on Jun 28, 2012 11:03:55 AM by  Paradise Computing Limited (0) 1



Votes:

0

Your Vote:

Up

Down

Hi,
can you please check how many sessions are opened to your PRTG? You can do so in
"Setup->Prtg status->System Status" in the section "Core System Memory" (the last entry should be "Sessions"). Furthermore, do you use any external applications which access PRTG via API? On how many browsers have you opened the WebGUI at the same time?
Best regards

Created on Jun 28, 2012 11:33:21 AM by  Konstantin Wolff [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hi,

Please see the sessions below: Sessions 189 KByte (1000)

We don't have any additional interfaces into PRTG or API. The WebGUI is probably only open on 2-3 web browsers at the same time.

Thanks,

Ben

Created on Jun 28, 2012 11:43:50 AM by  Paradise Computing Limited (0) 1



Votes:

0

Your Vote:

Up

Down

Hi,
may you please send us the PRTG Web Logs to support@paessler.com? The same can be found in "<PRTG Data Directory>\Logs (Web Server)". To determine the correct data folder, please see this article.
Best regards

Created on Jun 28, 2012 1:13:10 PM by  Konstantin Wolff [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Email sent with logs.

Created on Jun 28, 2012 2:03:26 PM by  Paradise Computing Limited (0) 1



Votes:

0

Your Vote:

Up

Down

Hi,
just recieved the data and forwarded it to our devs.

Created on Jun 28, 2012 2:10:59 PM by  Konstantin Wolff [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hi, I have same problems after upgrade to version 12.2.2.2157

Created on Jul 2, 2012 11:01:01 AM by  Dagnis Dekters (0)



Votes:

0

Your Vote:

Up

Down

Hi,
we have identified the issue and a fix will be released with the next stable version of PRTG.
Best regards

Created on Jul 2, 2012 11:25:06 AM by  Konstantin Wolff [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.