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Maps are not loading in the form .jpg

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Dear support,

When I try to add new map with format .jpg or png, it show the error: Oops...

The validation of the data provided failed due to the following:

Please specify a background image in GIF/JPG/PNG format only

The object has not been changed.

But I'm trying to put with corret format.

Could you please help me?

Thanks and regards,

Natasha.

error maps prtg12

Created on Jul 2, 2012 3:33:13 PM by  Daniel Luiz L Silva (0) 1



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Hello,

please try it with the file-extension in capitals so JPG

Does it then work?

best regards.

Created on Jul 2, 2012 5:45:02 PM by  Torsten Lindner [Paessler Support]



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Hi,

I have the exact same problem, 5 years later.

I tried with jpg and png, JPG and PNG I tried Firefox and Chrome

Created on Dec 5, 2017 7:50:04 AM by  cyberion1985 (0) 1



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Dear cyberion1985,

which PRTG version are you using?

Created on Dec 5, 2017 2:26:49 PM by  Arne Seifert [Paessler Support]



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Hello,

same problem here. No JPGs/PNGs are accepted. Tried file-extension in capitals. PRTG version 19.2.50.2842 x64

Created on Jul 18, 2019 8:09:23 AM by  RTS-Tekkie (0)



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I made a screenshot from the original picture, same name same file extension. It works.

Created on Jul 18, 2019 12:31:28 PM by  RTS-Tekkie (0)



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Dear RTS-Tekkie,

could it be the case that the original image was in a different internal format?

Created on Jul 18, 2019 1:03:31 PM by  Arne Seifert [Paessler Support]



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