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PRTG extremely slow -> Reinstall ?




Since 2 days, PRTG is very slow. The problem occurred at once. Since the problem occurred, we must wait for a long time in order to connect.

I already tried to restart the server several times, but the problem is still present. I have the latest version When PRTG starts, it takes almost 45 minutes to load the configuration. Before, we had to wait 15 minutes maximum.

What can I do? I can uninstall and reinstall PRTG? Should I send you the logs?

thank you

prtg reinstall slow

Created on Jul 12, 2012 7:00:43 PM

4 Replies



please perform a upgrade to the most recent version of PRTG
Does the issue persist after the upgrade?
Best regards

Created on Jul 13, 2012 9:10:34 AM by  Konstantin Wolff [Paessler Support]




I don't see this version. I need to change the release channel ?

Created on Jul 13, 2012 5:59:09 PM




Could you please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network MonitorLogs (System)

Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

send the files to [email protected]

include either reference to this KB article or add some information to the ticket.

Created on Jul 16, 2012 9:59:37 AM by  Aurelio Lombardi [Paessler Support]




I have send the log with the tools "Send Logs to Paessler"

Created on Jul 16, 2012 11:23:31 AM

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