What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

VMWare SOAP monitoring problem

Votes:

0

I'm trying to monitor our ESX 4.1 servers using PRTG, however whenever I add any of the VMware sensors, I keep getting the following error:-

Error Message [prtg] [error] 2 [/error] [text]The remote server returned an error: (407) Proxy Authentication Required.[/text] [/prtg]

Sensor Type VMware Host Hardware Status (SOAP)

We do have an ISA 2004 proxy on site however I have *not* set a proxy in PRTG. Does PRTG rely on Internet Explorer's settings? If so, how do I disable this behaviour? (changing IE settings is not an option since group policy will reset them automatically)

proxy vmware vmware-monitoring

Created on Aug 2, 2012 5:07:14 AM

Last change on Nov 11, 2015 4:21:07 PM by Luciano Lingnau [Paessler]



2 Replies

Votes:

0

Hello,

the VMWare Sensors in PRTG should not use any IE-User-Profile based proxy setting, unless it's a system wide proxy-setting also effecting the user account under which the PRTG Probe Service is running via a GPO or similar.

best regards.

Created on Aug 2, 2012 12:51:09 PM by Torsten Lindner [Paessler Support]



Votes:

0

Thanks. For the benefit of others, the answer to this issue was to change the user account that the PRTG monitor was running as from Local System to a domain account. ESX monitoring is now working fine.

Created on Aug 3, 2012 6:49:00 AM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.