Dear Andy,
this is by design.
Due to the geo location provider's terms of use, we may only query the geo location lookup service from a graphical user interface.
If you use the PRTG API to fill in the Location information, we're simply not allowed to automatically query geo information for any clear text locations you submit.
So, when adding location information via the PRTG API, please use geo locations together with the location name. For example, use:
/api/setobjectproperty.htm?id=<OBJECT ID HERE>&name=location&value=New York
/api/setobjectproperty.htm?id=<OBJECT ID HERE>&name=lonlat&value=74.007118,40.714550
As of PRTG Network Monitor 13.3.5.2576 or later, there is a new API call to set the geo location of an object. Please see this article for details.
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